Frequently Asked Questions

What is BearBasix?

BearBasix is a wellness brand focused on providing essential, high-quality health products that support everyday wellbeing. We keep wellness simple, clear, and accessible by offering only what truly serves your body.

Are your products safe and high quality?

Yes. All BearBasix products are selected with care and intention, prioritising quality, purity, and reliability. We focus on essential health support and avoid unnecessary ingredients or complexity wherever possible.

How do I choose the right products for me?

We recommend starting with the basics and building from there. Our product descriptions are written clearly to help you make informed choices. If you’re unsure, you’re welcome to contact us and we’ll gladly guide you.

How long does delivery take?

We deliver nationwide across South Africa using The Courier Guy.
Orders are typically delivered within 2–5 business days, depending on your location.

Once your order has been dispatched, you’ll receive a tracking number so you can follow your delivery.

Do you deliver anywhere in South Africa?

Yes. We ship to all major cities, towns, and outlying areas across South Africa via The Courier Guy.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. Any applicable delivery fees will be clearly displayed before payment is completed.

How do I track my order?

As soon as your order is shipped, you’ll receive a tracking link via email from The Courier Guy. You can use this to monitor your delivery progress at any time.

What is your return policy?

If your order arrives damaged or defective, please contact us within 14 days of receiving it. We’ll arrange a replacement or refund in line with our Returns Policy.

Can I cancel or change my order?

If you need to make changes, please contact us as soon as possible after placing your order. Once an order has been dispatched, changes or cancellations may no longer be possible.

Are your supplements suitable for everyone?

Our products are designed to support general wellbeing. If you are pregnant, nursing, have a medical condition, or are taking medication, we recommend consulting a qualified healthcare professional before use.

How can I contact BearBasix?

You can reach us via our Contact Us page or email us directly. We’re always happy to assist and support you on your wellness journey.