FAQ

Frequently Asked Questions

What do Be Well, Be Whole and Be You mean?

We believe that wellness is about more than just looking after your body. It’s about supporting your health, nurturing your wellbeing and embracing the things that bring you joy.

That’s why we’ve divided our products into three simple collections, making it easier to find exactly what you’re looking for.

Be Well is all about health, wellness and natural supplements.

Be Whole brings together spiritual products that encourage balance, mindfulness and personal growth.

Be You celebrates creativity, self-expression and the joy of making something uniquely yours.

Whether you’re looking after your body, your mind or your creative side, there’s a collection designed for you.

BearBasix is our own brand, built on one simple philosophy: Bare Basics. We believe great products don’t need unnecessary fillers or added rubbish—just carefully chosen ingredients and products you can trust.

Absolutely. Every product is carefully selected with quality, reliability and purpose in mind. Whether it’s a BearBasix product or one of the trusted brands we stock, we only offer products we’d be happy to use ourselves.

No. Alongside our own BearBasix range, we also stock carefully selected products from other trusted brands that complement our philosophy. As we continue to grow, so will our range across all three collections.

We’ve made choosing as simple as possible with clear product descriptions, ingredients and useful information on every product page. If you’re still unsure, feel free to contact us—we’re always happy to help.

Definitely. We’re continually expanding our range with exciting new products, trusted brands and future BearBasix releases, so there’s always something new to discover.

Orders are usually dispatched within 1–2 working days, with delivery typically taking a further 1–2 working days, depending on your location within South Africa.

For more information, please see our Shipping Policy.

Yes. We currently deliver nationwide throughout South Africa.

For more information, please see our Shipping Policy.

Yes. We offer free shipping on orders over R899. Shipping costs for all other orders are calculated automatically at checkout.

For more information, please see our Shipping Policy.

Yes. Collection is available by arrangement. Please contact us before placing your order to make the necessary arrangements.

Yes. If you’re interested in buying in bulk or becoming a distributor, we’d love to hear from you. Simply visit our Join the BearDen page to learn more.

If you need to make changes to your order, please contact us as soon as possible after placing it. Once your order has been dispatched, we may no longer be able to make changes or cancel it.

For more information, please see our Shipping & Returns page.

If something isn’t quite right with your order, simply get in touch with us as soon as possible and we’ll work quickly to put it right.

For more information, please see our Shipping & Returns page.

Our supplements are designed to support general wellbeing. If you are pregnant or breastfeeding, have a medical condition, or are taking any medication, we recommend consulting a qualified healthcare professional before use.

Always read the directions, ingredients and precautions for each product before use. For more information, please see our Disclaimer page.

We’re always happy to help. If you can’t find the answer you’re looking for, simply get in touch and we’ll point you in the right direction.

For contact details and ways to reach us, please visit our Contact Us page.

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