1. INTRODUCTION
1.1 This Shipping & Delivery Policy explains how BearDen (Pty) Ltd (“the Company”, “we”, “our” or “us”), trading as BearBasix, processes, dispatches and delivers Products purchased through the Website.
1.2 This Policy forms part of the Company’s Terms and Conditions and should be read together with the Returns & Refunds Policy and Privacy Policy.
2. DELIVERY AREA
2.1 The Company currently delivers within the Republic of South Africa.
2.2 Delivery outside South Africa may be offered in the future at the Company’s sole discretion.
2.3 Delivery availability may vary depending on the destination and courier coverage.
3. ORDER PROCESSING
3.1 Orders are processed after:
a. payment has been successfully received;
b. payment verification has been completed where necessary; and
c. Products are confirmed to be available.
3.2 Orders received on weekends or public holidays may be processed on the next Business Day.
3.3 During periods of high demand, promotional events or public holidays, processing times may be longer than usual.
4. DELIVERY TIMES
4.1 Estimated delivery times are provided in good faith and are intended as guidelines only.
4.2 Delivery times may vary depending on:
a. destination;
b. courier schedules;
c. weather conditions;
d. public holidays;
e. events beyond the Company’s reasonable control.
4.3 The Company does not guarantee delivery on a specific date or time unless expressly agreed in writing.
5. DELIVERY ADDRESS
5.1 Customers are responsible for providing a complete and accurate delivery address.
5.2 If incorrect or incomplete delivery information is supplied, additional delivery charges may apply.
5.3 The Company shall not be responsible for delays or failed deliveries resulting from incorrect information supplied by the Customer.
6. DELIVERY ATTEMPTS
6.1 Courier providers may attempt delivery in accordance with their own operating procedures.
6.2 Where delivery cannot be completed due to the Customer’s unavailability or incorrect delivery information, the courier may:
a. attempt redelivery;
b. return the parcel to the Company; or
c. apply additional charges in accordance with the courier’s policies.
7. DELIVERY CONFIRMATION
7.1 Delivery shall be deemed completed when the Products have been delivered to the delivery address provided by the Customer.
7.2 Proof of delivery obtained by the courier may constitute evidence that delivery has occurred.
8. RISK
8.1 Risk in the Products passes to the Customer upon delivery.
8.2 Ownership of the Products remains with the Company until payment has been received in full.
9. INSPECTION OF PRODUCTS
9.1 Customers should inspect Products promptly upon delivery.
9.2 Any shortages, incorrect Products or visible damage should be reported to the Company as soon as reasonably practicable.
9.3 Supporting photographs may be requested where necessary.
10. DELIVERY CHARGES
10.1 Delivery charges are calculated during the checkout process unless otherwise stated.
10.2 From time to time the Company may offer free delivery promotions subject to specified conditions.
10.3 Free delivery promotions may be amended or withdrawn without notice unless already applied to an accepted Order.
11. DELAYS
11.1 The Company shall not be liable for delivery delays caused by circumstances beyond its reasonable control.
11.2 Such circumstances include, but are not limited to:
a. severe weather;
b. strikes;
c. power outages;
d. internet disruptions;
e. courier delays;
f. civil unrest;
g. government restrictions;
h. force majeure events.
12. FAILED DELIVERIES
12.1 Where a parcel is returned to the Company because delivery could not be completed due to the Customer’s actions or omissions, the Company may require payment of any additional delivery costs before re-dispatching the Order.
13. COLLECTIONS
13.1 If the Company offers collection as a delivery option, Customers will be notified once their Order is ready.
13.2 Appropriate identification may be required before Products are released.
14. ORDER TRACKING
14.1 Where available, Customers may receive shipment tracking information after dispatch.
14.2 Tracking information is supplied by the relevant courier provider and may be subject to change.
15. LOST PARCELS
15.1 If a Customer believes a parcel has been lost, they should contact the Company as soon as reasonably practicable.
15.2 The Company will investigate the matter with the courier provider before determining an appropriate resolution.
16. CHANGES TO THIS POLICY
16.1 The Company may amend this Policy from time to time.
16.2 Updated versions will be published on the Website together with the revised effective date.
17. CONTACT DETAILS
Email: info@bearbasix.com