Last Updated: 06/07/2026
At BearDen (Pty) Ltd, trading as BearBasix, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the steps we take to keep it secure. It also outlines your rights under the Protection of Personal Information Act (POPIA) and other applicable South African legislation.
By using the BearBasix website or providing us with your personal information, you agree to the practices described in this Privacy Policy.
2. APPLICATION
2.1 This Privacy Policy applies to:
a. visitors to the Website;
b. customers;
c. prospective customers;
d. persons contacting the Company;
e. subscribers to Company communications;
f. any person whose personal information is processed by the Company.
3. DEFINITIONS
For purposes of this Policy:
Company means BearDen (Pty) Ltd.
Customer means any person purchasing Products.
Personal Information has the meaning assigned to it in POPIA.
Processing includes collecting, recording, storing, updating, using, sharing, deleting or destroying Personal Information.
Products means products sold under the BearBasix brand.
Website means bearbasix.com.
4. INFORMATION WE COLLECT
We only collect the personal information reasonably necessary to provide our products and services, process your orders, improve your experience and comply with our legal obligations.
Depending on your interaction with the Company, we may collect:
4.1 Identification Information
- Full name
- Billing name
- Delivery recipient name
4.2 Contact Information
- Email address
- Telephone number
- Delivery address
- Billing address
4.3 Order Information
- Products purchased
- Order history
- Order value
- Delivery instructions
- Customer correspondence
4.4 Technical Information
When you use the Website we may automatically collect information including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Date and time of access
- Cookies
- Website usage information
4.5 Communications
Where you contact us we may keep records of:
- emails;
- contact form submissions;
- customer service enquiries;
- warranty enquiries;
- return requests;
- other communications.
5. INFORMATION WE DO NOT INTENTIONALLY COLLECT
The Company does not intentionally collect:
- identity numbers unless legally required;
- passport numbers;
- banking passwords;
- payment card PINs;
- full payment card details;
- biometric information;
- criminal records;
- special personal information unless voluntarily provided by the Customer and reasonably necessary for responding to an enquiry.
6. HOW WE COLLECT INFORMATION
Personal Information may be collected when you:
a. browse the Website;
b. create an account;
c. place an Order;
d. contact the Company;
e. subscribe to marketing communications;
f. submit a product review;
g. request customer support;
h. participate in a promotion or competition.
7. PURPOSES FOR PROCESSING
How We Use Your Information
We use your personal information only for legitimate business purposes, including processing orders, providing customer support and meeting our legal obligations.
The Company processes Personal Information only where reasonably necessary, including to:
a. process Orders;
b. supply Products;
c. arrange delivery;
d. process payments;
e. provide customer support;
f. respond to enquiries;
g. improve Website performance;
h. maintain customer accounts;
i. detect fraud;
j. comply with legal obligations;
k. protect the Company’s legal rights;
l. maintain business records.
8. LEGAL BASIS FOR PROCESSING
Where applicable, Personal Information is processed on one or more of the following grounds:
a. your consent;
b. performance of a contract;
c. compliance with legal obligations;
d. protection of legitimate interests;
e. the Company’s legitimate business interests.
9. ACCURACY OF INFORMATION
9.1 Customers are responsible for ensuring that the Personal Information supplied to the Company remains accurate and up to date.
9.2 The Company may request updated information where necessary.
10. FAILURE TO PROVIDE INFORMATION
Where Personal Information necessary to process an Order is not provided, the Company may be unable to:
- fulfil the Order;
- provide customer support;
- arrange delivery;
- comply with legal obligations.
11. DISCLOSURE OF PERSONAL INFORMATION
When We Share Your Information
We never sell your personal information. We only share it with trusted service providers where necessary to operate our business or where required by law.
11.1 The Company does not sell, rent or trade Personal Information.
11.2 Personal Information will only be shared where reasonably necessary to operate the Company’s business or where required by law.
11.3 Personal Information may be disclosed to trusted third-party service providers including:
a. payment service providers;
b. courier and logistics providers;
c. website hosting providers;
d. cloud storage providers;
e. email service providers;
f. information technology and website support providers;
g. website security providers;
h. backup service providers;
i. professional advisers, including accountants, auditors and legal advisers where reasonably necessary;
j. regulatory authorities where disclosure is required by law.
11.4 Each service provider receives only the information reasonably necessary to perform its services.
11.5 The Company requires service providers to process Personal Information in accordance with applicable laws and to implement appropriate security measures.
12. PAYMENT INFORMATION
12.1 Payments made through the Website are processed by independent third-party payment service providers.
12.2 The Company does not collect or store customers’ complete payment card details.
12.3 Customers are encouraged to review the privacy policies of the relevant payment provider before completing a transaction.
13. DELIVERY INFORMATION
13.1 In order to deliver Products, the Company may provide the following information to a courier or logistics provider:
a. name;
b. delivery address;
c. contact telephone number;
d. email address where required for delivery notifications.
13.2 Delivery providers may process this information solely for the purpose of fulfilling the delivery.
14. MARKETING COMMUNICATIONS
14.1 The Company may send marketing communications where permitted by law.
14.2 You may unsubscribe from marketing communications at any time by:
a. using the unsubscribe link contained in the communication; or
b. contacting the Company directly.
14.3 The Company will not continue sending direct marketing communications after a valid opt-out request has been received, except where required for transactional or legal purposes.
15. COOKIES
15.1 The Website uses cookies and similar technologies to improve functionality, security and user experience.
15.2 Cookies may be used to:
a. remember user preferences;
b. keep customers logged in;
c. maintain shopping cart functionality;
d. improve Website performance;
e. analyse Website usage;
f. protect the Website against abuse.
15.3 Further information is available in the Company’s Cookie Policy.
16. WEBSITE ANALYTICS
16.1 The Company may use website analytics tools to better understand how visitors use the Website.
16.2 Analytics information is used only to improve the Website, customer experience and business operations.
16.3 Analytics information is generally aggregated and does not identify individual users unless required for security or fraud prevention.
17. SECURITY OF PERSONAL INFORMATION
Keeping Your Information Secure
Protecting your information is important to us. We implement reasonable technical and organisational measures to safeguard your personal information against unauthorised access, loss or misuse.
17.1 The Company implements reasonable technical and organisational measures to protect Personal Information against:
a. unauthorised access;
b. accidental loss;
c. unlawful destruction;
d. misuse;
e. alteration;
f. unauthorised disclosure.
17.2 Security measures may include:
a. SSL encryption;
b. password-protected systems;
c. firewall protection;
d. malware protection;
e. website security monitoring;
f. controlled access to customer information;
g. regular software updates;
h. secure backups.
17.3 Although reasonable measures are implemented, no electronic storage or internet transmission can be guaranteed to be completely secure.
18. RETENTION OF PERSONAL INFORMATION
18.1 Personal Information will be retained only for as long as reasonably necessary to:
a. fulfil the purposes for which it was collected;
b. comply with legal obligations;
c. resolve disputes;
d. enforce agreements;
e. maintain appropriate business records.
18.2 Where Personal Information is no longer required, it will be securely deleted, destroyed or anonymised in accordance with applicable law.
19. INTERNATIONAL TRANSFERS
19.1 Some third-party service providers may store or process Personal Information outside the Republic of South Africa.
19.2 Where Personal Information is transferred internationally, the Company will take reasonable steps to ensure that appropriate safeguards are in place as required by POPIA.
20. CHILDREN
20.1 The Website is intended for persons who have the legal capacity to enter into binding agreements.
20.2 The Company does not knowingly collect Personal Information directly from children without appropriate legal authority or consent.
20.3 If the Company becomes aware that Personal Information relating to a child has been collected unlawfully, reasonable steps will be taken to delete such information.
21. YOUR RIGHTS
Your Privacy Rights
Under South African law, you have a number of rights regarding your personal information. These rights are explained below.
Subject to applicable South African law, you may have the right to:
a. request confirmation as to whether the Company holds your Personal Information;
b. request access to your Personal Information;
c. request correction or updating of inaccurate or incomplete Personal Information;
d. request deletion or destruction of Personal Information where the Company is no longer authorised or required to retain it;
e. object to the processing of Personal Information in certain circumstances;
f. withdraw consent where processing is based on consent, provided that such withdrawal does not affect processing already lawfully undertaken;
g. object to direct marketing at any time; and
h. lodge a complaint with the Information Regulator if you believe your Personal Information has been processed unlawfully.
22. ACCESS TO PERSONAL INFORMATION
22.1 Requests for access to Personal Information may be submitted to the Company using the contact details provided in this Policy.
22.2 Certain requests may be subject to verification of identity before information is released.
22.3 Access requests may also be dealt with in accordance with the Company’s PAIA Manual where applicable.
23. CORRECTION OF PERSONAL INFORMATION
23.1 The Company endeavours to keep Personal Information accurate and up to date.
23.2 Where Personal Information is inaccurate, incomplete or outdated, you may request that it be corrected.
23.3 The Company may require reasonable evidence before making any requested amendments.
24. OBJECTION TO PROCESSING
24.1 You may object to the processing of your Personal Information where permitted by POPIA.
24.2 The Company will consider each objection in accordance with applicable legislation and will respond within a reasonable time.
24.3 Certain processing may continue where required by law or necessary for the performance of a contract.
25. WITHDRAWAL OF CONSENT
25.1 Where processing is based on consent, you may withdraw that consent at any time.
25.2 Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.
25.3 Withdrawal of consent may affect the Company’s ability to provide certain Products or Services.
26. DATA BREACHES
26.1 In the event of a security compromise affecting Personal Information, the Company will take reasonable steps to:
a. investigate the incident;
b. mitigate any potential harm;
c. notify affected persons where required by law; and
d. notify the Information Regulator where required by applicable legislation.
27. THIRD-PARTY WEBSITES
27.1 The Website may contain links to third-party websites.
27.2 The Company is not responsible for the privacy practices, security or content of third-party websites.
27.3 Users are encouraged to review the privacy policies of those websites before providing Personal Information.
28. CHANGES TO THIS POLICY
28.1 The Company may amend this Privacy Policy from time to time.
28.2 Updated versions will be published on the Website together with the revised effective date.
28.3 Continued use of the Website after publication of an updated Privacy Policy constitutes acknowledgement of the revised Policy.
29. CONTACT DETAILS
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the details below.
Email: info@bearbasix.com
30. INFORMATION OFFICER
The Company’s Information Officer appointed in terms of the Protection of Personal Information Act and the Promotion of Access to Information Act will be identified in the Company’s PAIA Manual.
Requests requiring the attention of the Information Officer may be submitted using the Company’s contact details until such appointment details are published.
31. APPLICABLE LEGISLATION
This Privacy Policy should be read together with all applicable South African legislation, including where relevant:
- Protection of Personal Information Act, 4 of 2013 (POPIA);
- Promotion of Access to Information Act, 2 of 2000 (PAIA);
- Consumer Protection Act, 68 of 2008;
- Electronic Communications and Transactions Act, 25 of 2002; and
- any other legislation applicable to the Company’s business operations.