Privacy Policy

Last Updated: 20/11/2025

At BearBasix, we are committed to protecting your personal information and ensuring that your privacy is respected. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase our supplements or wellness products, or interact with our services.

By using our website, you agree to the terms outlined below.

1. Information We Collect

1.1 Personal Information

When you interact with BearBasix, we may collect:

Your name
Email address
Phone number
Billing and shipping details
Account login information (if applicable)

1.2 Payment Information

Payments are securely processed through trusted third-party payment providers. BearBasix does not store or have access to your complete credit card details.

1.3 Website & Usage Data

We collect non-identifiable data such as:

IP address
Browser type and device information
Pages visited and shopping behaviour
Cookies and analytics data

This helps us improve your experience and our service quality.

2. How We Use Your Information

BearBasix uses your information to:

Process and deliver your orders
Communicate with you about purchases, updates, or support
Improve our website, products, and customer experience
Send optional wellness updates, promotions, and newsletters
Comply with South African legal and regulatory requirements

You may opt out of marketing communications at any time.

3. Sharing Your Information

We only share your information with trusted partners when necessary to provide our services, including:

Payment processors
Shipping and courier services
Website hosting, analytics, and technical providers
Legal authorities when required by law

We do not sell, rent, or trade your personal information.

4. Data Protection & Security

We take your privacy seriously and use industry-standard safeguards to protect your information, including secure servers, encryption, and access controls. While no method is 100% flawless, we continually work to keep your data safe.

5. Cookies

The BearBasix website uses cookies to:

Improve site functionality
Store your cart and account preferences
Analyse website performance

You may disable cookies in your browser settings, but some features may not function correctly without them.

6. Your Rights Under POPIA

As a South African customer, you have the right to:

Access the personal data we hold about you
Request corrections or updates
Withdraw consent for marketing
Request deletion of your information where legally allowed
Lodge a complaint with the Information Regulator

We are committed to handling all requests respectfully and promptly.

7. Third-Party Links

Our website may include links to external sites. BearBasix is not responsible for the privacy practices or content of third-party websites.

8. Changes to This Policy

We may update this Privacy Policy occasionally. All changes will be posted on this page with a revised “Last Updated” date. Continued use of our website indicates acceptance of the updated terms.

9. Contact Us

For questions, concerns, or privacy-related requests, please contact us:

BearBasix Customer Support
Email: info@bearbasix.com
Phone: +27 81 385 2747
Website: www.bearbasix.com