Terms & Conditions
Last Updated: 20/11/2025
Welcome to BearBasix. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.
1. Use of the Website
By using this site, you confirm that:
You are at least 18 years old, or using the site with the supervision of a parent/guardian.
You will not use the website for unlawful, harmful, or disruptive purposes.
You agree to provide accurate information when creating an account or placing an order.
2. Products & Information
BearBasix provides health supplements and wellness products rooted in nature and holistic wellbeing.
All product descriptions aim to be as accurate as possible, but we cannot guarantee absolute error-free content.
BearBasix products are not intended to diagnose, treat, cure, or prevent any disease. Information provided on this website is for educational purposes only and should not replace medical advice.
3. Orders & Payment
When placing an order:
You agree that all information provided is accurate and complete.
Payments must be made using approved payment methods listed on the site.
Orders are only confirmed once payment is received.
We reserve the right to refuse or cancel orders due to stock availability, payment issues, or suspected fraudulent activity.
4. Pricing
All prices are listed in South African Rand (ZAR) and may change without prior notice.
Shipping fees, promotions, or discounts may vary.
5. Refund & Return Policy
BearBasix offers a 14-day refund on any defective items (see full policy below).
Due to the nature of health supplements, we cannot accept returns on opened, used, or non-defective items.
6. Shipping
Shipping times and fees may vary based on your location.
Once an order is shipped, BearBasix is not responsible for courier delays beyond our control.
7. Limitation of Liability
BearBasix is not liable for:
Misuse of products
Allergic reactions
Delays caused by third-party couriers
Any indirect or incidental damages arising from the use of our website
Use products responsibly and consult a healthcare provider if needed.
8. Intellectual Property
All content on this website—including logos, product names, text, and images—is the property of BearBasix and may not be copied or distributed without permission.
9. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of our website signifies acceptance of the updated terms.
10. Product Images
Images used on this website are strictly for illustrative purposes. Product appearance may differ as these are natural products and nature is unpredictable.
11. Contact
For questions, please reach out:
Email: info@bearbasix.com
Phone: +27 81 385 2747
Refund & Returns Policy
Last Updated: 20/11/2025
At BearBasix, your wellness and satisfaction matter to us. While we take great care to ensure product quality, we understand that issues can sometimes happen.
1. 14-Day Refund for Defective Products
We offer a 14-day refund or replacement for any item that arrives defective or damaged.
To qualify:
The issue must be reported within 14 days of receiving the product.
The item must be in its original packaging (where possible).
You may be asked to provide a photo of the defect for assessment.
If approved, you may choose between:
A refund to your original payment method
A replacement product at no extra cost
2. Non-Defective Returns
Due to the nature of supplements and wellness consumables, we cannot accept returns on opened or used products unless they are defective.
Non-defective, unopened products may be eligible for return at our discretion. Return courier costs will apply.
3. Incorrect Items
If you receive the wrong product, please notify us within 7 days. We will arrange a replacement at no cost to you.
4. Refund Processing Times
Once a refund is approved:
Refunds are typically processed within 5–10 business days
You will be notified via email once processed
5. How to Request a Refund
Please contact our support team at:
Email: info@bearbasix.com
Phone: +27 81 385 2747
Include your order number and a brief description of the issue.
Shipping Policy
Last Updated: 20/11/2025
We aim to deliver your wellness products quickly, safely, and affordably anywhere in South Africa.
1. Shipping Rates
Shipping fees are calculated at checkout based on your location.
Free shipping promotions may apply from time to time.
2. Delivery Times
Estimated delivery times:
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Major cities: 3–5 business days
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Outlying areas: 4-7 business days
Delays may occur due to public holidays, courier backlogs, or unforeseen circumstances.
3. Order Processing
Orders are processed within 1–2 business days after payment is confirmed.
You will receive a confirmation email and tracking information once your order has shipped.
4. Courier Responsibility
Once handed to the courier, BearBasix cannot be held responsible for:
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Delayed deliveries
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Lost parcels due to incorrect shipping details
Please ensure your delivery address is accurate.
5. Failed Deliveries
If a delivery attempt fails due to an incorrect address or no one being available to receive it, additional courier fees may apply.
6. Damaged Parcels
If your order arrives damaged:
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Please notify us within 48 hours
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Include photos of the damage
We will assist with a replacement or refund depending on the situation.
7. Contact
For any shipping questions:
Email: info@bearbasix.com
Phone: +27 81 385 2747
